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Definitions and Interpretation
In these Terms and Conditions, the following definitions apply unless the context otherwise requires:
| Term | Definition |
|---|---|
| 'We,' 'Us,' 'Our,' 'Company' | Hydra Travels Inc., the legal entity owning and operating the Tripphilia.com website, accredited by ARC under No. 45572424. |
| 'Tripphilia.com' or 'Platform' | The website, mobile applications, and all associated digital properties operated by Hydra Travels Inc. |
| 'You,' 'Your,' 'Customer,' 'User' | Any individual or entity who accesses, browses, registers on, or transacts with Tripphilia.com. |
| 'Travel Supplier' or 'Supplier' | Any airline, hotel, car rental company, cruise line, tour operator, insurance provider, or other third-party travel service provider whose products are booked through our Platform. |
| 'Booking' | Any reservation, purchase, or arrangement made through Tripphilia.com for travel products or services offered by Travel Suppliers. |
| 'Services' | The travel agency services provided by Hydra Travels Inc. through Tripphilia.com, including search, booking, itinerary management, and customer support. |
| 'Travel Products' | Airline tickets, hotel accommodations, car rentals, vacation packages, cruises, tours, travel insurance, and any other travel-related products available on the Platform. |
| 'ARC' | The Airlines Reporting Corporation, the US-based travel agency accreditation and settlement body. |
| 'GDS' | Global Distribution System — technology platforms (Sabre, Amadeus, Travelport) used to access airline and hospitality inventory. |
| 'Force Majeure' | Events beyond a party's reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, and strikes. |
| 'Booking Reference' | The unique alphanumeric identifier assigned to each confirmed booking. |
| 'Service Fees' | Fees charged by Tripphilia.com for booking facilitation and related services, separate from and in addition to Supplier charges. |
| 'Terms' | These Terms and Conditions, including all schedules, annexures, and documents incorporated by reference. |
Headings are for convenience only and do not affect interpretation. References to statutes include all amendments. The singular includes the plural and vice versa. References to 'including' mean 'including without limitation.'
About Tripphilia.com — Nature of Our Services
Tripphilia.com is operated by Hydra Travels Inc., an independent travel agency accredited by the Airlines Reporting Corporation (ARC) under Accreditation Number 45572424. We are not an airline, hotel, cruise line, car rental company, or any other travel service provider. It is critically important that you understand the nature of our role.
As an ARC-accredited travel agency, we are authorized to issue airline tickets on behalf of ARC- participating airlines and to settle transactions through the ARC settlement system. Our ARC accreditation (No. 45572424) is evidence of our compliance with ARC's standards for financial responsibility, operational integrity, and consumer protection.
Our Role as Agent
- We facilitate bookings on your behalf with Travel Suppliers
- We transmit your booking data and payment to Travel Suppliers through GDS and direct connections
- We provide customer service support in relation to your bookings
- We issue travel documentation (e-tickets, vouchers, itineraries) on behalf of or as authorized by Travel Suppliers
- We are not a party to the underlying contract for carriage or accommodation between you and the Travel Supplier
Supplier Responsibility
Each Travel Supplier is solely responsible for the delivery, quality, and safety of their respective services. The terms and conditions, tariffs, and conditions of carriage of each Travel Supplier govern your rights in relation to the services they provide. We strongly recommend that you review the relevant Supplier's terms before completing your booking.
Eligibility and Account Registration
Eligibility Requirements
To use Tripphilia.com and make bookings, you must meet all of the following eligibility criteria:
- You must be at least 18 years of age
- You must have the legal capacity to enter into a binding contract in your jurisdiction
- You must not be subject to any sanction, embargo, or other restriction that would prohibit you from purchasing travel services
- You must provide accurate, current, and complete information during the booking process
- You must have a valid, accepted payment method
Account Registration
While you may browse our Platform without an account, booking travel products requires either registration or guest checkout. If you register an account, you agree to:
- Provide accurate, complete, and up-to-date registration information at all times
- Maintain the confidentiality of your account credentials (username and password) and not share them with any third party
- Immediately notify us at [Email Address] if you become aware of any unauthorized use of your account or security breach
- Take sole responsibility for all activities conducted under your account
- Not create multiple accounts for the same person, or accounts on behalf of others without their explicit consent
We reserve the right to suspend or terminate accounts that violate these requirements, contain false information, or are associated with fraudulent, abusive, or illegal activity.
Booking Process and Confirmation
How Bookings Work
When you initiate a booking on Tripphilia.com, the following process applies:
| Step | Description | Your Responsibility |
|---|---|---|
| 1. Search and Selection | You search for available travel products and select your preferred options. | Verify all details including dates, destinations, passenger counts, and fare class before proceeding. |
| 2. Passenger Details Entry | You enter passenger information including names (exactly as on passport/ID), dates of birth, passport details, and contact information. | Ensure all names and data are accurate. Name errors may result in fees, rebooking costs, or denied boarding. |
| 3. Fare and Fee Review | You review the total price including base fare, taxes, fees, and our service charge. | Review all charges carefully. By proceeding, you confirm your acceptance of the total cost. |
| 4. Payment Submission | You submit payment through our secure payment gateway. | Ensure your payment method is valid and has sufficient funds. Payment is processed in real time. |
| 5. Booking Submission | We submit your booking request to the relevant Travel Supplier(s) via GDS or direct connection. | Your booking is not confirmed until you receive a Booking Reference and confirmation email. |
| 6. Confirmation | Upon successful ticketing/reservation, we send you a confirmation email with your Booking Reference and e-ticket or voucher. | Save your confirmation. Check all details immediately and notify us within 24 hours of any discrepancies. |
Booking Not Confirmed Until Ticketed
A booking is not confirmed, and no contract for travel services exists, until you receive a confirmed Booking Reference and an e-ticket or reservation voucher from us. Payment processing alone does not constitute confirmation. In rare circumstances, a booking may be declined by the Travel Supplier after payment has been processed; in such cases, we will notify you and arrange a full refund of amounts paid to us.
Accuracy of Passenger Information
You are solely responsible for ensuring that all passenger details you provide are accurate and consistent with the government-issued identification documents the passengers will use for travel. Inaccuracies in names, dates of birth, passport numbers, or other mandatory fields may result in:
- Additional airline or Supplier fees for corrections or reissues
- Cancellation and rebooking costs
- Denied boarding at the airport or border
- Non-refundable ticket loss
We accept no liability for costs or losses arising from inaccurate passenger information provided by you.
Pricing, Fees, and Payment
Fare Pricing
All prices displayed on Tripphilia.com are in US Dollars (USD) unless otherwise stated. Prices include applicable base fares, carrier-imposed surcharges, government and airport taxes, and our booking service fee. Prices are subject to change until full payment has been processed and your booking is confirmed. The same itinerary may be priced differently at different times or on different devices due to dynamic pricing by Travel Suppliers.
Service Fees
| Service Fee Category | When Applied | Amount / Basis |
|---|---|---|
| Standard Booking Service Fee | Applied to all online bookings | Disclosed at checkout prior to payment |
| Phone Booking Assistance Fee | When booking assistance is requested by telephone | Disclosed at time of call |
| Name Correction Fee (Agent-Assisted) | For minor name corrections requested through our team | Disclosed at time of request; Supplier fees additional |
| Itinerary Change Processing Fee | For changes to confirmed bookings processed through our team | Disclosed at time of request; Supplier fees additional |
| Cancellation Processing Fee | For cancellations processed through our team | Disclosed at time of request; Supplier fees additional |
| After-Hours Emergency Support Fee | For urgent travel support outside standard business hours | Disclosed at time of contact |
| Paper Ticket Fee | If a paper ticket is required by the airline | Disclosed at booking; includes courier charges |
| Duplicate Itinerary/Receipt Fee | For additional copies of confirmed itineraries or receipts | Disclosed at time of request |
Service fees charged by Tripphilia.com are separate from and in addition to fees charged by Travel Suppliers (including airline change fees, cancellation penalties, and seat selection fees). Service fees paid to us are generally non-refundable unless a booking is cancelled due to our error.
Taxes and Surcharges
Prices include government-imposed taxes, airport fees, and carrier surcharges where known at the time of booking. However, some taxes and fees are only finalized at the time of travel and may change between the time of booking and departure. You may be required to pay additional taxes or fees at the airport or at your destination. We cannot guarantee that all taxes and fees displayed at the time of booking will be final.
Currency Conversion
For international bookings, the final charge to your payment card may differ from the displayed price due to currency conversion rates applied by your card issuer. Tripphilia.com is not responsible for foreign transaction fees or exchange rate fluctuations applied by your bank or card network.
Payment Methods Accepted
- Major credit cards: Visa, Mastercard, American Express, Discover
- Debit cards with Visa or Mastercard logo (subject to bank authorization)
- PayPal
- Apple Pay and Google Pay (where available on mobile devices)
- Travel credits and promotional vouchers issued by Tripphilia.com
- Wire transfers for corporate accounts (by prior arrangement only)
Payment Security
All payment transactions on Tripphilia.com are processed through our PCI-DSS Level 1 compliant payment processing partners. We do not store your full credit card number or CVV on our servers. Our website uses TLS encryption to protect data in transit. Fraudulent card use is illegal and will be reported to relevant authorities.
Airline Tickets — Special Provisions
As an ARC-accredited travel agency (ARC No: 45572424), Tripphilia.com is authorized to issue airline tickets. The following provisions apply specifically to airline ticket bookings made through our Platform.
Conditions of Carriage
Your air travel is governed by the conditions of carriage of the operating airline, which form a separate contractual relationship between you and the airline. These conditions cover, among other things: your rights in the event of delays, cancellations, denied boarding, and baggage loss or damage. By accepting your booking confirmation, you agree to be bound by the relevant airline's conditions of carriage, which are available on the respective airline's website.
Fare Rules and Restrictions
| Fare Type | Change Allowed? | Cancellation Allowed? | Refundability | Notes |
|---|---|---|---|---|
| Non-Refundable / Restricted | Sometimes, with fee | Sometimes, with fee | No cash refund; travel credit may be issued | Most basic economy fares fall in this category |
| Partially Refundable | Yes, with fee | Yes, with fee | Partial refund minus penalties | Refund amount depends on fare rules |
| Fully Refundable / Flexible | Yes, minimal or no fee | Yes, minimal or no fee | Full refund to original payment method | Typically higher initial fare price |
| Award / Miles Tickets | Subject to loyalty program rules | Subject to loyalty program rules | Miles reinstatement fees may apply | Booked through airline loyalty programs |
Fare rules are set by the airline, not by Tripphilia.com. We will communicate applicable fare restrictions to you at the time of booking. It is your responsibility to read and understand the fare rules of your chosen ticket before completing your purchase.
Ticketing Deadline
Certain fares have strict ticketing deadlines (the time by which payment and ticket issuance must be completed). If payment is not completed before the ticketing deadline, the fare may no longer be available and a different (potentially higher) fare may apply. We will make commercially reasonable efforts to notify you of upcoming ticketing deadlines.
Schedule Changes and Airline Cancellations
Airlines may modify flight schedules, cancel flights, or make other operational changes at any time. Tripphilia.com is not responsible for airline-imposed schedule changes or cancellations. Our obligations in the event of such changes are limited to:
- Notifying you of significant changes as soon as we are made aware of them
- Facilitating communication between you and the airline regarding rebooking options
- Providing reasonable assistance in processing airline-offered alternatives
Your rights in the event of airline cancellations or significant delays are determined by the airline's conditions of carriage and applicable passenger protection laws (e.g., EC 261/2004 for flights within/from the EU). Refund or rebooking entitlements are provided by the airline, not by Tripphilia.com.
Interline and Code-Share Flights
Some itineraries involve interline connections or code-share flights operated by airlines different from the marketing carrier. Different baggage policies, check-in requirements, and conditions of carriage may apply across connecting segments. You are responsible for ensuring you meet the requirements of all operating carriers in your itinerary.
Reconfirmation of Flights
While most airlines no longer require advance reconfirmation, we strongly recommend that you contact the airline directly or check the airline's website within 72 hours of departure to confirm your flight status, seat assignment, and any operational changes.
Changes, Cancellations, and Refunds
Customer-Initiated Changes
If you wish to make changes to a confirmed booking (e.g., date changes, destination changes, passenger name corrections), the following applies:
- All change requests must be submitted to us in writing via [Email Address] or through your account on Tripphilia.com
- Changes are subject to availability and the fare rules of the relevant Travel Supplier
- Airline change fees, fare differences, and our change processing fee (see Section 5.2) will apply
- Changes are not confirmed until we have re-issued documentation and you have received written confirmation from us
- Some fare types do not permit changes — the original ticket must be cancelled (with any applicable penalty) and a new ticket purchased
Customer-Initiated Cancellations
Cancellation requests must be submitted in writing to [Email Address] or through your account portal. The following cancellation framework applies:
| Time Before Departure | Cancellation Treatment | Refund Timeline |
|---|---|---|
| More than 72 hours (non-refundable fare) | Cancellation processed; airline may offer travel credit per their policy; our service fee is non-refundable | Travel credit issued within 7–14 business days of airline confirmation |
| More than 72 hours (refundable fare) | Full refund of base fare and taxes, less airline penalty and our service fee | Refund to original payment method within 7–20 business days |
| Within 24 hours of booking (DOT Rule) | Full refund required for tickets to/from the US with travel 7+ days away, per DOT regulations | Refund within 7 business days for credit card payments |
| Less than 72 hours before departure | Refund subject to airline's fare rules; in most cases non-refundable fares are forfeited | Per airline's policy |
| No-show (failure to board) | Fare is generally fully forfeited; return segments may be automatically cancelled by the airline | No refund in most cases |
DOT 24-Hour Refund Rule
In accordance with US Department of Transportation (DOT) regulations, for airline tickets purchased at least seven (7) days before the scheduled departure date for flights originating from or to the United States, you may cancel your reservation within twenty-four (24) hours of booking and receive a full refund without penalty. This rule applies only to direct bookings. We comply fully with this regulation.
Refund Processing
- All refund requests are processed on your behalf with the relevant Travel Supplier and are subject to the Supplier's refund timelines and policies
- Airline refunds typically take 7–20 business days to appear on your original payment method after the airline has approved the refund
- Hotel, car rental, and tour operator refunds are subject to the specific Supplier's cancellation policy confirmed at the time of booking
- Our Service Fee is non-refundable in all circumstances, except where a cancellation is due solely to our error
- We will not refund any booking that cannot be cancelled due to fare rules, even if the reason for cancellation is illness, accident, or other emergency (travel insurance is strongly recommended)
Supplier-Initiated Cancellations
If a Travel Supplier cancels a confirmed booking for reasons attributable to them (e.g., an airline cancels a flight), your rights to a refund or alternative arrangements are determined by the Supplier's policies and applicable laws. We will facilitate communication and processing of any refund or rebooking on your behalf, but we do not guarantee that refunds or alternatives will be provided, as this is the Supplier's obligation.
Travel Documentation and Entry Requirements
Your Responsibility
You are solely responsible for ensuring that you and all members of your party possess valid and appropriate travel documentation for all points of departure, transit, and destination. This includes, but is not limited to:
- A valid passport with sufficient remaining validity (many countries require a minimum of 6 months beyond your return date)
- Valid visas for all countries in your itinerary, including transit visas
- Re-entry permits or visas for your home country
- Electronic Travel Authorizations (ETAs) or eVisas where required (e.g., ESTA for the US, eTA for Canada, UK ETA)
- Vaccination certificates and health declarations where required by law or airline policy
- Required travel insurance documentation where mandated by the destination country
- Parental consent letters for minors traveling without one or both parents
Visa and Entry Advice
While we may provide general information about common entry requirements as a courtesy, such information is not comprehensive, is not legal advice, and may not reflect recent changes in immigration law. You must independently verify all entry requirements through the official embassy or consulate of every country in your itinerary, or through a qualified immigration professional.
Tripphilia.com accepts no responsibility for denied boarding, denied entry, or any costs, losses, or consequences arising from your failure to obtain appropriate travel documentation.
Name Accuracy on Travel Documents
All passenger names on bookings must be entered exactly as they appear on the government-issued identification document (passport) that will be used for travel. Even minor discrepancies (e.g., a missing middle name, a hyphenated surname entered without a hyphen) may cause problems at check-in or border control. Name correction fees are the passenger's responsibility (see Section 5.2).
Travel Insurance
Tripphilia.com strongly recommends that all customers purchase comprehensive travel insurance at the time of booking. Travel can involve unpredictable events — medical emergencies, trip cancellations, baggage loss, travel delays, and natural disasters — that can result in significant financial loss without appropriate insurance coverage.
Recommended Coverage
| Coverage Type | What It Covers | Why It Matters |
|---|---|---|
| Trip Cancellation / Interruption | Non-refundable costs if you must cancel or cut short your trip due to covered reasons (illness, death in family, etc.) | Protects your investment in non-refundable fares and accommodation |
| Medical / Emergency Evacuation | Emergency medical treatment and medical evacuation abroad | Your domestic health insurance may not cover you overseas |
| Baggage Loss / Delay | Reimbursement for lost, stolen, or delayed luggage | Airline liability for lost baggage is limited |
| Travel Delay | Expenses from significant travel delays (meals, accommodation) | Common occurrence with limited airline compensation |
| Cancel for Any Reason (CFAR) | Optional upgrade to cancel for any reason, typically 50–75% refund | Maximum flexibility for uncertain travel plans |
| COVID-19 / Pandemic Coverage | Coverage for COVID-related cancellations, quarantine costs, and medical treatment | Not always included — verify policy terms |
Where Tripphilia.com facilitates the sale of travel insurance products, those products are underwritten by independent insurance companies. Your rights and remedies under an insurance policy are governed by the policy document and the insurer's terms, not by Tripphilia.com. We act only as a facilitating agent for insurance sales.
Packages and Bundled Products
Non-ATOL/ATPCO Packaged Travel
Certain combinations of travel products offered on Tripphilia.com may constitute a 'package' as defined under applicable law (e.g., the European Package Travel Directive or US state law equivalents). Where such packages are sold, Tripphilia.com or the relevant Supplier will provide appropriate consumer protection disclosures and protections required by law.
Dynamic Packaging
Some users create their own combination of travel products (flight + hotel + car rental) through our platform. Unless these are sold as a defined package under our package terms, each component constitutes a separate booking with the relevant Supplier, and cancellation of one component does not automatically cancel others. You are responsible for managing each component of a self-assembled itinerary independently.
Intellectual Property
All content on Tripphilia.com, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, search results, booking tools, and software, is the property of Hydra Travels Inc. or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
Permitted Use
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use Tripphilia.com for personal, non-commercial travel planning and booking purposes. You may print or download materials for personal reference.
Prohibited Uses
The following uses of our Platform and content are strictly prohibited without our prior written consent:
- Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Platform for commercial purposes
- Systematic extraction of content through scraping, crawling, data mining, or automated queries
- Using our search and booking infrastructure to aggregate fares or data for competitive analysis or resale
- Framing or mirroring our website on any other website
- Removing or altering any copyright, trademark, or proprietary notice
- Using our trademarks, logos, or brand elements without our prior written consent
Prohibited Conduct
By using Tripphilia.com, you agree that you will not engage in any of the following prohibited conduct:
| Category | Prohibited Activity |
|---|---|
| Fraudulent Booking | Making bookings with false, stolen, or unauthorized payment credentials; impersonating another person in a booking |
| System Abuse | Using automated tools, bots, or scripts to access, query, or manipulate our booking systems or fare inventory |
| Speculative Booking | Making bookings you do not intend to honor, or making multiple bookings for the same itinerary as a fare-holding strategy |
| Unauthorized Resale | Purchasing tickets or travel products through our Platform for resale or brokerage without authorization |
| Platform Disruption | Attempting to hack, disable, overload, or compromise the security or functionality of our Platform |
| Harassment and Abuse | Engaging in abusive, threatening, defamatory, or harassing conduct toward our staff, agents, or other users |
| Illegal Activity | Using our Platform for any activity that violates applicable federal, state, or local law, or international law |
| Data Harvesting | Collecting or harvesting personal data of other users from the Platform without consent |
| False Reviews / Manipulation | Posting false, misleading, or fraudulent reviews or ratings of Travel Suppliers or our own services |
We reserve the right to terminate your account, cancel any related bookings (without refund where permitted), and pursue available legal remedies for violations of this section.
Limitation of Liability
Agency Role Limitation
Tripphilia.com acts solely as an agent for Travel Suppliers. Hydra Travels Inc. is not responsible or liable for the acts, omissions, negligence, willful misconduct, or breach of contract of any Travel Supplier, including airlines, hotels, car rental agencies, cruise lines, and tour operators. Any claims arising from the provision of actual travel services (including flight delays, cancellations, denied boarding, overbooking, lost baggage, accommodation deficiencies, injury, illness, or death) must be directed to the relevant Travel Supplier.
Exclusion of Indirect and Consequential Damages
To the fullest extent permitted by applicable law, Hydra Travels Inc. shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of Tripphilia.com or any bookings made through our Platform, including but not limited to:
- Lost profits, revenue, or business opportunities
- Loss of enjoyment or leisure time
- Emotional distress or inconvenience
- Loss of data or information
- Costs of substitute travel arrangements
Cap on Liability
To the fullest extent permitted by applicable law, the total aggregate liability of Hydra Travels Inc. to you for any and all claims arising from or related to these Terms or your use of Tripphilia.com shall not exceed the lesser of: (a) the total amount of service fees actually paid by you to Hydra Travels Inc. in connection with the booking giving rise to the claim; or (b) USD $500.
Force Majeure
Hydra Travels Inc. shall not be liable for any failure or delay in performance of our obligations under these Terms caused by events of Force Majeure, including natural disasters, pandemics, acts of terrorism, war, government travel bans, airline or hotel insolvency, or other circumstances beyond our reasonable control.
No Guarantee of Availability or Price
We make no warranty that any particular travel product, fare, or rate will be available at any given time, or that prices displayed are the lowest available. Travel pricing and availability change constantly and dynamically.
Disclaimer of Warranties
Tripphilia.com and all content, services, and materials available through it are provided on an 'AS IS' and 'AS AVAILABLE' basis, without any warranty of any kind, express or implied. To the fullest extent permitted by applicable law, Hydra Travels Inc. expressly disclaims all warranties, including:
- Warranties of merchantability, fitness for a particular purpose, and non-infringement
- Warranties that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components
- Warranties regarding the accuracy, completeness, or timeliness of any content, pricing, availability, or other information displayed on the Platform
- Warranties regarding the quality, safety, reliability, or suitability of services provided by Travel Suppliers
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the minimum extent permitted by applicable law.
Indemnification
You agree to indemnify, defend, and hold harmless Hydra Travels Inc., its parent, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms and Conditions
- Your use of Tripphilia.com in a manner not authorized by these Terms
- Your provision of false, inaccurate, or misleading information during the booking process
- Your infringement of any third party's intellectual property or privacy rights
- Any claim brought by a Travel Supplier arising from your conduct
- Your violation of any applicable law or regulation in connection with your use of our services
Governing Law and Dispute Resolution
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of [State], United States of America, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Mandatory Arbitration
PLEASE READ THIS SECTION CAREFULLY. BY AGREEING TO THESE TERMS, YOU ARE WAIVING YOUR RIGHT TO TRIAL BY JURY AND YOUR ABILITY TO PARTICIPATE IN CLASS ACTIONS.
Any dispute, claim, or controversy arising out of or relating to these Terms, your use of Tripphilia.com, or any booking made through our Platform that cannot be resolved through informal negotiation shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted in