Fulfillment Policy

1. INTRODUCTION AND SCOPE

Tripphilia.com is a brand operated exclusively by Hydra Travels Inc., a travel agency incorporated under the laws of the United States. Hydra Travels Inc. is accredited by the Airlines Reporting Corporation (ARC) under Agency Number 45572424. Tripphilia.com is not an airline, carrier, or transportation provider. All travel products sold by Tripphilia.com are sourced from third-party suppliers including airlines, hotels, car rental companies, cruise lines, and tour operators.

This Fulfillment Policy governs the process by which travel bookings are confirmed, issued, delivered, and maintained. It applies to all transactions initiated through Tripphilia.com or any affiliated booking channel operated by Hydra Travels Inc. By completing a purchase, the customer accepts the terms set forth herein without reservation.

This Policy does not constitute a contract of carriage. Separate terms and conditions of each travel supplier govern the actual provision of travel services.

2. DEFINITIONS

3. BOOKING CONFIRMATION PROCESS

3.1 Reservation Initiation

A booking is initiated when the customer selects travel products and provides all required passenger details. Initiation does not constitute a confirmed booking. No reservation is held until full payment is received and processed.

3.2 Payment Authorization

Confirmation is contingent on successful authorization of the stated fare and applicable fees. Fares are not guaranteed until ticketed. Price changes between initiation and ticketing — caused by fare expiry, availability changes, or currency fluctuation — will be communicated before the transaction is finalized.

3.3 Ticketing

Upon successful payment, tickets are issued through the ARC-accredited ticketing system. The ticket issuance constitutes the fulfillment of the booking for air travel. For non-air products, confirmation vouchers or reference numbers constitute fulfillment.

4. DELIVERY TIMELINE

All travel documents are delivered electronically. No physical documents are mailed unless explicitly agreed to in writing by the Agency.

Delays beyond the above windows — attributable to GDS processing errors, airline system outages, or banking authorization holds — will be communicated promptly. The Agency shall not be liable for delivery delays caused by third-party systems or force majeure events.

5. BOOKING MODIFICATIONS

5.1 Customer-Initiated Changes

Modification requests must be submitted in writing through the registered booking channel. Changes are subject to the fare rules of the applicable ticket and supplier policies. The Agency will communicate applicable change fees and fare differentials before processing any modification.

5.2 Agency-Initiated Changes

The Agency may initiate changes only in the following circumstances: (a) to correct data entry errors made by Agency staff at the time of booking; (b) to comply with carrier-issued schedule changes or involuntary rerouting; (c) to protect the customer's travel due to force majeure. In all such cases, the customer will be notified within 24 hours.

6. CANCELLATION AND REFUND POLICY

6.1 General Cancellation Terms

All cancellations are governed by the fare rules associated with the purchased ticket or booking. Non-refundable fares — including but not limited to Basic Economy, Saver, and promotional fares — are not eligible for cash refunds. The Agency does not waive supplier-imposed cancellation penalties.

6.2 Refund Eligibility Matrix

6.3 Refund Processing

Refunds are credited to the original form of payment. The Agency does not issue refunds to alternate payment methods. Processing timelines stated above are subject to the payment processor and the issuing bank's internal schedules. The Agency is not responsible for delays caused by financial institutions.

7. SERVICE FEES

The Agency charges service fees for bookings, modifications, cancellations, and ancillary services. All applicable fees are disclosed at the time of booking and are non-refundable once services have been rendered, regardless of whether the underlying travel occurred.

Fees are non-transferable and apply per passenger per transaction unless otherwise stated. Fees charged by suppliers (airlines, hotels, car rental companies) are separate from and in addition to Agency service fees.

8. THIRD-PARTY SUPPLIER OBLIGATIONS

The Agency acts solely as an intermediary between the customer and third-party suppliers. The Agency does not own, operate, or control any aircraft, vessel, vehicle, hotel, or tour facility. The following responsibilities remain with the respective supplier:

• Provision of the agreed-upon travel service (carriage, accommodation, vehicle access)
• Compliance with applicable safety, operational, and consumer protection regulations
• Issuance and management of loyalty program credits
• Enforcement of baggage policies, seat assignment rules, and check-in procedures
• Resolution of service failures occurring during travel

In the event of a supplier default, insolvency, or cessation of operations, the Agency will endeavor to assist the customer in pursuing applicable remedies but does not assume financial liability for the defaulted supplier's obligations.

9. CUSTOMER OBLIGATIONS

The customer is solely responsible for the following:

• Ensuring all passenger names provided match the government-issued identification to be used at the airport or border crossing.
• Verifying visa, passport validity, and entry requirements for all destinations and transit countries prior to travel.
• Arriving at the departure point within the check-in windows specified by the carrier.
• Reviewing all booking documents upon receipt and reporting discrepancies to the Agency within 24 hours of delivery.
• Maintaining travel insurance adequate for the scope of travel undertaken.
• Complying with all applicable laws, health requirements, and carrier regulations.

The Agency is not liable for losses arising from the customer's failure to meet the above obligations, including denied boarding, missed connections, or deportation.

10. LIMITATIONS OF LIABILITY

The Agency's aggregate liability to any customer for any claim arising from or related to the fulfillment of a booking shall not exceed the total amount paid to the Agency (excluding supplier payments) for the specific transaction in dispute. The Agency expressly disclaims liability for: