What Are Post-Ticketing Service Fees?

Post-ticketing service fees are charges levied by Hydra Travels Inc. (operating as Tripphilia.com) for the professional agency services required to process changes, cancellations, refunds, re-issuances, and other administrative actions on a confirmed travel booking after the ticket has been issued. These fees compensate our experienced travel agents for the time, expertise, and technology resources used to manage your booking on your behalf through airline reservation systems and Global Distribution Systems (GDS).

It is critical to understand the following:

• Post-ticketing service fees are charged by Tripphilia.com (Hydra Travels Inc.) — they are OUR agency fees, not airline fees.
• Airline-imposed fees (change fees, cancellation penalties, fare differences) are SEPARATE and are charged in addition to our service fees.
• Tripphilia.com is NOT an airline and does not set or control airline-imposed fees.
• Our service fees are non-refundable once a service has been rendered, regardless of the outcome of the underlying airline or supplier transaction.
• All fees are quoted in US Dollars (USD) unless otherwise stated.
• Fees apply per-passenger per-ticket unless explicitly noted otherwise.

Post-Ticketing Service Fee Schedule

The following table sets out our standard post-ticketing service fees effective as of the date stated above. These fees apply to all bookings made through Tripphilia.com, whether booked online or via our customer service team.

Note: All fees in the table above represent Tripphilia.com's agency service charge only. Airline-imposed fees, penalties, fare differences, and taxes are billed separately and are determined solely by the applicable airline's fare rules and policies.

Airline Fees vs. Tripphilia.com Service Fees — Key Distinction

Customers frequently confuse airline-imposed fees with our agency service fees. The distinction is critically important. When you request a change or cancellation through Tripphilia.com, two separate categories of fees may apply:

Example: You book a domestic flight and wish to change the date. If the airline charges a $75 change fee and the new fare is $50 higher, your total cost would be: $75 (airline change fee) + $50 (fare difference) + $35 (Tripphilia post-ticketing service fee) = $160 total. Tripphilia's $35 is our agency fee for executing the change on your behalf through the GDS.

When Are Post-Ticketing Fees Charged?

Post-ticketing service fees are applied at the time the applicable service is requested and confirmed. The fee is charged to the original payment method on file. For telephone requests, the fee will be quoted to you verbally and must be verbally authorized before any service is rendered. For online or email requests, the fee is disclosed in the service confirmation notice before action is taken.

• Fees are charged at the time of service request — not at time of ticket purchase.
• You will always be informed of the applicable service fee BEFORE we proceed.
• No fee is charged without your explicit authorization.
• Our service fee is due immediately upon authorization and is non-refundable once the service has been initiated, even if the underlying airline request is later declined.
• If Tripphilia.com is unable to fulfill your requested service due to airline restrictions or availability, our service fee will be refunded within five (5) business days.

Fee Waivers and Exceptions

In limited circumstances, Tripphilia.com may waive its post-ticketing service fee. The following situations may qualify for a fee waiver or reduction at our discretion:

Fee waiver requests must be submitted in writing to [Email Address] with supporting documentation. Tripphilia.com reserves the right to approve or decline any waiver request at its sole discretion. Waiver of a fee in one instance does not create any precedent or obligation to waive fees in future transactions.

Non-Refundability of Service Fees

Tripphilia.com's post-ticketing service fees are non-refundable under the following circumstances:

• Once a change, cancellation, or other request has been submitted to the airline or supplier on your behalf, the service fee is earned and non-refundable — regardless of whether the airline approves, partially approves, or declines the request.
• If you change your mind after authorizing a service request, the fee is non-refundable even if processing has not yet been completed.
• If the airline issues a travel credit rather than a cash refund on a cancelled ticket, Tripphilia's service fee remains non-refundable.
• Service fees are not refundable if a booking was cancelled due to your failure to comply with fare rules, travel document requirements, or other conditions of carriage.

How to Request Post-Ticketing Services

To request any post-ticketing service, please contact Tripphilia.com through the following channels. Have your booking reference number, passenger names, and payment details ready to facilitate prompt service.

When contacting us, please have the following information available:

• Booking reference / confirmation number
• Full passenger name(s) as on the ticket
• Details of the change or service required
• Your preferred outcome (e.g., new travel date, destination, full cancellation)
• Payment method for service fee authorization

Processing Timelines

Post-ticketing service requests are processed based on urgency and the nature of the service requested. The following timelines are indicative and subject to airline system availability:

Airline Voluntary Change and Cancellation Fees — Reference Guide

The following table provides a general reference guide to voluntary change and cancellation fees that major US carriers may charge, in addition to Tripphilia's service fee. These fees are set by the airlines, not by Tripphilia.com, and are subject to change by the airline at any time without notice. Always verify current airline policies directly on the carrier's website.

Disclaimer: The airline fee information above is provided for general reference only and may not reflect the most current airline policies. Airlines modify their fee structures frequently. Tripphilia.com makes no warranty as to the accuracy or currency of airline fee information displayed above. The actual fee applicable to your specific ticket will be confirmed at the time of your service request.

Governing Terms and Legal Disclosures

Post-ticketing service fees are governed by Tripphilia.com's full Terms and Conditions, available at www.tripphilia.com/terms. By authorizing any post-ticketing service, you agree to pay the applicable fee and acknowledge the non-refundable nature of agency service fees. In accordance with US Department of Transportation (DOT) regulations, Tripphilia.com fully discloses all agency service fees prior to charging. Service fees are in addition to the total airfare displayed and are always communicated to you before any charge is applied.

Tripphilia.com is an ARC-accredited travel agency (ARC No: 45572424) and complies with all applicable ARC agent obligations. We act as an agent on behalf of our customers; we do not own or operate any airline, and our fees do not constitute airline charges.

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